Shipping policy
Effective date: [TO CONFIRM]
Thank you for choosing The 2x2 Method. This Shipping Policy explains how orders for custom DTF transfers, gang-sheets, custom apparel, laser engraving, and related products are prepared and shipped.
1. Processing and Production Time
Orders are prepared after the order, artwork, and payment have been reviewed and accepted.
Production time begins after all required information and artwork have been received and approved. Orders may require additional time if artwork needs clarification, information is missing, payment requires review, or the order includes a custom request.
Standard production time: [TO CONFIRM]
Rush production option: [TO CONFIRM]
Business days used for production: [TO CONFIRM]
Production time and shipping time are separate. The shipping period begins after the order has been completed and handed to the carrier.
2. Shipping Destinations
The 2x2 Method currently ships to:
Shipping area: [TO CONFIRM: United States only, selected states, or international destinations]
If we cannot ship to your selected destination, we will contact you using the information provided with your order.
3. Shipping Methods and Rates
Available shipping methods and rates will be shown at checkout when available.
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Shipping charges may depend on the destination, package size, order weight, selected service, and available carrier options.
Free-shipping threshold, if any: [TO CONFIRM]
4. Delivery Estimates
Delivery estimates are provided by the shipping carrier and are not guaranteed unless The 2x2 Method expressly confirms a guaranteed delivery service in writing.
Delivery may take longer because of carrier delays, severe weather, holidays, incorrect or incomplete addresses, address changes, service interruptions, or circumstances outside our control.
Typical delivery estimate after shipment: [TO CONFIRM]
5. Order Tracking
When tracking is available, tracking information will be sent to the email address provided with the order.
Tracking information may take time to update after a package is accepted by the carrier. If tracking does not update or shows an unexpected status, contact the carrier first when appropriate, then contact The 2x2 Method with your order number.
6. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting the order.
If an order has not shipped and you notice an address error, contact hello@the2x2method.com as soon as possible. We will review whether the address can be updated before shipment.
Once an order has shipped, we may not be able to change the address or intercept the package.
7. Returned, Refused, or Undeliverable Packages
A package may be returned to us because of an incorrect address, incomplete address, refusal of delivery, failure to claim the package, or another delivery issue.
If a package is returned, contact us at hello@the2x2method.com with your order number. We will review the available options.
Business decision to confirm: Specify whether the customer must pay reshipping charges, whether the original shipping fee is refundable, and how long returned packages will be held.
8. Lost, Damaged, or Delayed Packages
If tracking shows that a package is delayed, contact the shipping carrier for the latest status. If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, building management, and the delivery location before contacting the carrier.
If a package arrives visibly damaged, photograph the package and its contents before discarding the packaging. Contact hello@the2x2method.com with your order number and photographs as soon as possible.
Business decision to confirm: Specify the deadline for reporting damage, loss, or delivery problems and whether The 2x2 Method files carrier claims on the customer’s behalf.
9. Local Pickup
Local pickup is:
[TO CONFIRM: available or unavailable]
If local pickup is available, pickup instructions, location, hours, identification requirements, and order-readiness notifications will be provided separately.
Pickup location, if different from business address: [TO CONFIRM]
10. International Shipping
International shipping is:
[TO CONFIRM: available or unavailable]
Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are separate from product and shipping prices unless expressly stated otherwise.
Business decision to confirm: Specify international service areas, customs responsibility, and whether orders can be refused because of import restrictions.
11. Custom Orders and Shipping Delays
Custom DTF transfers, gang-sheets, custom apparel, and laser-engraved products may require additional preparation time. An order may also be delayed if artwork, product details, payment, or customer approval is incomplete.
If we need additional information to complete an order, we will contact the customer using the information provided at checkout.
12. Combining Orders
Orders placed separately may be processed and shipped separately. Combining orders is:
[TO CONFIRM: available or unavailable]
Contact us before placing multiple orders if you have questions about combining items or shipments.
13. Contact Us
For questions about shipping, tracking, delivery, or an address, contact:
The 2x2 Method
Email: hello@the2x2method.com
Address: 795 Bagley Ln, Trussville, AL 35173, United States
When contacting us about an order, include your name, order number, shipping address, and a description of the issue.